Privacy Policy

1. Introduction

q779 (accessible at q779.cam) is an English-language online betting and live casino entertainment platform. q779 ("we", "us", "our", "the Platform") is committed to safeguarding the privacy and personal data of every individual who uses the platform, registers an account, or interacts with any of our digital services.

This Privacy Policy sets out the basis on which any personal data collected from you — or that you provide to us — will be processed by q779. It applies to all users of the platform regardless of the device, browser, or location from which they access q779.cam, including users based in Pakistan and other jurisdictions.

By registering an account on q779, depositing funds, or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should not use the platform.

This Privacy Policy should be read in conjunction with q779's Terms & Conditions and Responsible Gambling Policy, which together form the complete framework governing your relationship with the platform.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, identification number, contact details, IP address, device identifiers, or any data that could be used to identify you directly or indirectly.
• "Data Subject" refers to you — the individual whose personal data is collected and processed.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, or deletion.
• "Controller" refers to q779 in its capacity as the entity that determines the purposes and means of processing your personal data.
• "Processor" means any third party that processes personal data on behalf of q779 in accordance with our instructions and applicable agreements.
• "Consent" means freely given, specific, informed, and unambiguous agreement by a data subject to the processing of their personal data for one or more specific purposes.
• "KYC" stands for Know Your Customer — the identity verification process required under anti-money laundering (AML) standards.
• "Cookies" refers to small text files placed on your device by websites you visit, used to store preferences, session information, and analytics data.
• "Applicable Law" means the data protection and privacy legislation applicable to q779 in the jurisdiction in which it holds its operating licence.

3. Data We Collect

q779 collects personal data that is necessary and proportionate to the services we provide. The categories of personal data we may collect include the following:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (required for age verification — 18+ only).
• Gender (where voluntarily provided).
• Nationality and country of residence.
• Government-issued identification numbers (e.g., CNIC number for users based in Pakistan).

3.2 Contact and Communication Data

• Email address.
• Mobile phone number.
• Residential address (including city — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar).
• Contents of support communications, live chat transcripts, and complaint correspondence.

3.3 Financial and Payment Data

• Payment method identifiers (e.g., partial account references for Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah or other methods where supported).
• Transaction history — deposit amounts, withdrawal amounts, dates, and statuses, denominated in PKR.
• Cryptocurrency wallet addresses where applicable (BTC, ETH, USDT).
• Bank statements and payment proofs submitted for KYC verification.

3.4 Technical and Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser type and version.
• Session data — login timestamps, session duration, pages visited, features accessed.
• Betting and gaming activity — markets wagered on, stakes placed, game sessions, win/loss history.
• Referral source and campaign tracking identifiers.

3.5 Responsible Gambling Data

• Self-imposed limits (deposit limits, loss limits, session time limits) and their activation history.
• Cool-off period requests and self-exclusion records.
• Responsible gambling tool interactions and related correspondence with support.

4. How Data is Collected

q779 collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection: Data collected automatically when you use the platform — including cookies, log files, analytics tools, and device fingerprinting used for security and fraud prevention purposes.
• Third-party sources: Identity verification agencies, fraud prevention databases, and payment processors may share data with us for KYC/AML compliance purposes.

5. Data Processing & Use

q779 processes your personal data for the following purposes:

6. Legal Basis for Processing

q779 processes personal data on the following legal bases, as applicable under the data protection legislation of the jurisdiction in which the platform is licensed:

• Contractual necessity: Processing required to register your account, manage your membership, and fulfil our service obligations to you.
• Legal obligation: Processing required for KYC, AML, fraud prevention, and regulatory reporting obligations.
• Legitimate interests: Processing for fraud detection, security monitoring, platform improvement, and responsible gambling intervention, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications, optional analytics, and non-essential cookies — where you have provided freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

q779 does not sell your personal data to unrelated third parties for their own commercial or advertising purposes. We may share your data in the following circumstances:

7.1 Service Providers and Processors

We engage trusted third-party processors to assist in operating the platform — including payment processors, identity verification agencies, fraud prevention tools, cloud hosting providers, customer support platforms, and analytics services. These processors act under written data processing agreements and are only permitted to process data in accordance with our instructions and for the stated purposes.

7.2 Regulatory and Legal Disclosure

q779 may disclose personal data to regulatory authorities, licensing bodies, law enforcement agencies, or judicial authorities where required by applicable law, court order, or regulatory direction. We will not notify users of such disclosures where doing so would be unlawful or would obstruct a lawful investigation.

7.3 Anti-Money Laundering and Fraud Databases

As part of our AML compliance obligations, q779 may cross-reference user data against industry fraud prevention databases and sanction screening lists. Results of such checks may be shared with relevant financial crime prevention bodies where legally required.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of q779's business assets, user personal data may be transferred to the acquiring entity as part of that transaction. Affected users will be notified of any change of controller where required by applicable law.

8. Cookies & Tracking Technologies

q779 uses cookies and similar tracking technologies to operate the platform, enhance your experience, and support security and analytics functions. Cookies are small text files stored on your device by your browser.

You may manage cookie preferences through your browser settings. Disabling essential cookies may impair platform functionality. Non-essential cookie consent can be withdrawn at any time.

9. Data Retention

q779 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to applicable legal retention obligations. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with AML regulatory requirements.
• Transaction records: Retained for a minimum of five (5) years in accordance with financial record-keeping obligations.
• Communication records: Support tickets and complaint correspondence are retained for a minimum of three (3) years from the date of the last interaction.
• Self-exclusion records: Retained indefinitely to prevent re-registration by a self-excluded user.
• Technical / session logs: Retained for up to twelve (12) months for security and fraud analysis purposes.
• Marketing consent records: Retained for as long as consent is active, plus a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.

10. Data Security

q779 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• HTTPS/TLS encryption for all data transmission between your browser and the platform.
• Encrypted storage of passwords and sensitive credentials — passwords are never stored in plaintext.
• Access controls and role-based permissions to limit internal data access on a need-to-know basis.
• Regular security assessments and vulnerability monitoring.
• Data processor agreements requiring equivalent security standards from third-party service providers.

While q779 takes data security seriously, no internet-based platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying q779 immediately if you suspect unauthorised access to your account. Do not share sensitive financial information — such as bank PINs or OTP codes — with anyone, including q779 support staff.

11. User Rights

Subject to applicable data protection legislation, you have the following rights in relation to your personal data held by q779:

To exercise any of the above rights, please contact the q779 support team via live chat or the support email address listed in Section 16. q779 will respond to all valid requests within a reasonable timeframe in accordance with applicable law. We may need to verify your identity before processing any request.

Where q779 is unable to fulfil a rights request — for example, due to conflicting legal retention obligations — we will explain the reason in writing.

12. Minors and Under-18 Users

q779 is strictly an adults-only platform. We do not knowingly collect, store, or process personal data of individuals under the age of 18, or the higher minimum age required by the operator's license jurisdiction. Age verification is conducted as part of the registration and KYC process.

If q779 discovers or is notified that an account belongs to a minor, the account will be closed immediately, all personal data will be deleted to the extent permitted by law, and any funds held in the account will be handled in accordance with applicable legal requirements.

13. Third-Party Links and External Services

The q779 platform does not include links to third-party websites for general browsing purposes. Where third-party processors are used (such as payment gateways or identity verification services), they operate under separate terms and privacy policies. q779 is not responsible for the privacy practices of third-party services engaged by users independently of the platform.

14. International Data Transfers

Personal data collected by q779 may be stored or processed in jurisdictions outside Pakistan. Where such transfers occur, q779 ensures that appropriate safeguards are in place — including data processing agreements with third-party processors that require equivalent levels of data protection — to protect your data in transit and at rest.

By using the q779 platform, you acknowledge that your data may be processed in jurisdictions where data protection standards may differ from those in Pakistan. q779 applies consistent internal data protection standards regardless of the jurisdiction in which processing occurs.

15. Amendments to This Privacy Policy

q779 reserves the right to amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data collected, the purposes of processing, or your rights — q779 will make reasonable efforts to notify registered users via email or a prominent in-platform notice prior to the changes taking effect.

The updated Privacy Policy will be published at q779.cam/privacy-policy with a revised "Last Updated" date. Your continued use of the platform after any changes have been published constitutes acknowledgement of the revised policy. If you do not agree with any amendment, you should cease using the platform and may request account closure.

16. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data is being handled, please contact the q779 data support team:

• Live Chat: Available 24/7 via the q779 platform. Recommended for all time-sensitive requests.
• Support Email: [email protected] — include "Privacy Request" or "Data Rights" in the subject line. Do not include sensitive financial details such as full card numbers, PINs, or OTP codes in emails.

q779 aims to acknowledge all privacy-related requests within 48 hours and resolve them within 30 days, or within the timeframe required by applicable law. Support is provided in English. Urdu assistance is available on request.